Below, I would like to share some of the knowledge-management tools we use to organize, share and collaborate with others in our business and private life. The idea for this entry matured at the Net Generation event (organised by SlatteryIT).
Knowledge Management (KM), desktop tools and applications:
Some techniques and associated tools that we are using both in business and for private projects:
- Mind mapping . We have been mind-mapping for years now, for both business and private projects. A powerful technique that you can practice digitally thanks to a couple of handful applications. We adopted MindManager and NovaMind (both commercial). There are open source applications as well such as Freemind.
Within a certain extent, PersonalBrain (see below) can also be used to
create and use your mind maps on your desktop. Example of business
usage: interviews, note-taking, auditing, brainstorming, business
requirement gathering, etc.
- Concept mapping
. A more sophisticated technique to articulate "concepts":
conceptualize a process, storyboarding, etc. In software development
you can use a concept map to make a flow chart. CMaps is an excellent and powerful free-ware application dedicated to concept mapping.
- PersonalBrain . A personal organizer tool with a great GUI sitting
on your desktop . There is literally a "fan club" of Personal Brain
users that have been sharing ideas and experiences for years now on a Yahoo Group. Actually, the story of Translucid (see below) began with this wonderful program. PersonalBrain™ features a dynamic visual interface of thoughts
that contains it all—your files, Web pages and applications—all linked
the way you think.
All the softwares listed above, are desktop applications; some include
export function that allow you to share the resulting maps &
content with others. However, the exporting solutions can be
quite cumbersome. Not optimal for sustainable team collaboration.
KM collaboration & sharing tools:
Without going into the details, let's focus here on the collaboration
tools that we have found the most helpful, used in corporate environment and
at Theandb to work with remote teams. I will present as well
translucid, the one that we develop through our open source venture Pantha software ltd.
Note that there are also enterprise & commercial suites that can be
purchased to complement the softwares quoted previously, published by
MindJet (for MindManager) and by
TheBrain Corporation (for Personal Brain). But I won't discuss them here.
- Wiki: easy to use online publishing systems, to share knowledge within a team, a company or publicly (most popular example: wikipedia).
We have used wikis since our time at Amazon.com where wikis were the natural
way for anyone inside Amazon to produce documentation, how-tos,
personal tips and so on (works well in a geeky culture). Your primary
source of information to understand the companies jargon and know how
to do "anything" with the Amazon systems. We introduced the usage of
wikis to build the knowledge-base for projects & teams in several
other companies. A problem with wikis can be that they grow organically
and result in unstructured content that you can only really explore and
retrieve through adequate search features. There are plenty of wiki
softwares, open-source or not. An open-source wiki that we recommend
is Twiki : very solid, lots of
features, project-orientated, integrated work flows, etc. Amongst the
commercial version of wikis one of the best actually is published by an
Australian company (Atlassian): Confluence. Another popular one (in the US) is SocialText.
- Blog: well you are reading one right now! Most popular blog softwares: Movable Type, Wordpress.
A success story with blogs we would like to share started 2 years ago.
We introduced the concept of "project blogs". For each project, we
initiated at our clients' company, we opened a blog where all the
project communication was published. It happened to become a very
popular and very helpful mean of communication. Useful in many
different ways such as to enable stakeholders to comment on
specifications, design (UI) choices, and other documentation.
- Translucid: "a light-weight publishing system geared in particular for users
of knowledge-management desktop applications such as PersonalBrain,
FreeMind and MindManager. It will free these users from their
desktop environment and allow for a presentation of and collaboration
on their content online, based on transLucid's powerful importing &
exporting capabilities. With its easy to learn & use editing
interface, it can power anything from knowledge-spaces to whole
websites." Translucid is an open source initiative from Pantha Software Ltd, which we founded. We are currently setting up a hosting solution for translucid: Translucidonline . Translucid can also be used as a light CMS to publish small-scale website easily (local Australian example: DPPP )
Sharing further resources and links:
When I started to focus on Knowledge Management , Social Network
Analysis, and a couple of other areas related to my research at the
time (2004) ; I created a dedicate knowledge base with PersonalBrain.
Then decided to publish it using the ancestor of translucid
(flashbrain) combined with a wiki system. The resources published in
this so called "
wikibrain" have not been refreshed for a while, but i believe most is still relevant today.
Among the many blogs and RSS feeds I am reading on a continuous basis,
the one that consistently features outstanding content (on KM
especially) is called "
how to save the world"
by David Pollard. I would like to highlight in particular one entry that I
found very useful in regards to the topic of this entry:
Adding Meaning & Value to Information